Your flowers are treated with the utmost care and respect. We pride ourselves on our customer service and know, first-hand, how important each and every flower is. Please be assured that we use only your flowers in making our products. If you are mailing your flowers to us, we will send you an email confirmation upon receipt along with an estimated delivery time. After your order is completed we hold onto any remaining flowers for 5 years should you wish to reorder. We also encourage you to contact us by phone or email if you have any questions, or want to check the status of your order.